Frequently Asked Questions

Everything you need to know about your OFRA Cosmetics experience.

Are OFRA Cosmetics products vegan and cruelty-free?

Yes, we are proud to be 100% vegan and cruelty-free. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, you can return lightly used products within 30 days of purchase for a refund or store credit, excluding shipping costs.

Do you ship internationally?

Yes, OFRA ships to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

What should I do if my highlighter or palette arrives damaged?

We take great care in packaging, but if an item arrives broken, please email our customer service team at [email protected] within 48 hours with a photo of the damage and your order number.

Are your liquid lipsticks long-lasting?

Our Long Lasting Liquid Lipsticks are famous for their high-pigment formula and comfortable wear. While they are creamy and non-drying, they are designed to stay put for hours without cracking.